The “Women Helpline” at XISS provides counselling services to women and families that are victims of discord. In case of violence “Women Helpline” provides crisis intervention and in those cases where reconciliation is not possible the “Women Helpline” gives legal referral or rehabilitation services.
The Women Helpline services are available from 07:00 am in the morning till 10:00 pm in the night and is provided free of charge at the toll free number 10921. Women Helpline considers all cases in which women are exploited – dowry, violence, rape, prostitution, HIV/AIDS, and other scenarios. The objective is to provide a platform from where the exploited women can effectively get help and support to fight back and live with dignity. The interventions and strategies used by “Women Helpline” can be divided into two broad categories: Curative which consists of providing counselling, medical and legal services, short stay homes, vocational training and efforts to mainstream the victims; Preventive to provide an atmosphere for a gender just society via education, information, preventive intervention and equal participation of men.